Last updated: 30 October 2026
These terms apply to every order you place with UK Wiz Media Ltd, whether you order through this website, by email or on WhatsApp. Please read them before ordering, and ask us if anything is unclear.
1. About us
“UK Wiz Media”, “we” and “us” mean UK Wiz Media Ltd, an online print business based in Manchester. You can reach us by email at contact@ukwizmedia.co.uk or on WhatsApp on 07912681288. “You” means the person or business placing the order. We sell to consumers and to businesses – where something applies to only one of them, we say so. Nothing in these terms takes away your legal rights as a consumer.
2. How a contract is made
- The products, options and prices on our website invite you to place an order; they are not an offer.
- Your order is accepted when we confirm it by email. If we cannot accept it – for example, because the artwork cannot be printed – we will tell you and refund anything you have paid.
- Please check the product, size, material, quantity, finishing, turnaround and delivery details before placing your order.
3. Prices and payment
- We do not charge VAT. The price shown is the price you pay.
- Delivery and any same-day charge are shown on the product page and in your basket before you order.
- Payment is by bank transfer to the account shown at checkout and in your order email. Please use your order number as the payment reference.
- We start printing once your payment has reached our account, and turnaround times run from that point. For same-day orders, payment and approved artwork must both reach us before the same-day cut-off.
- If a price on our website is obviously wrong, we will contact you before printing. You can pay the correct price or cancel for a full refund.
4. Artwork
You are responsible for the artwork you supply, including spelling, phone numbers, prices, dates, layout, colours, image quality and bleed. Please follow our Artwork Guidelines.
- We check every file for technical problems such as low resolution or missing bleed and will contact you if we find one. We do not proofread your wording or check that it is accurate.
- We print the file you upload or approve. A mistake in that file is not a printing fault.
- If you choose “Send it later”, turnaround starts when we receive and approve print-ready artwork.
- If your file needs changes, we will hold your order until it is ready, which may move your delivery date.
5. Proofs and design
- If you ask for a proof or choose a design option, we will send you a proof and print once you approve it.
- Please check proofs carefully – once approved, you are responsible for what is in them.
- Colours on screen will not match the printed result exactly.
- Designs we create for you are made for your order. Ask us if you would like the final files.
6. Colour and finishing
Small differences in colour between screens, materials, print runs and products are a normal part of printing, and we cannot guarantee an exact match to a brand colour, an earlier order or another printer’s work. Cutting, hemming and fitting rings can move by a few millimetres, so keep important text inside the safe area. These normal variations are not faults, and this does not affect your rights if the goods are not as described or not of satisfactory quality.
7. Turnaround and delivery
- Turnaround is counted in working days, Monday to Friday, excluding UK bank holidays.
- Same-day options are available only on the products, sizes and materials marked Same Day. Payment and approved artwork must reach us before the same-day cut-off shown on the product page.
- Delivery dates on our website are estimates. We work hard to meet them, but couriers, traffic and weather can cause delays.
- If your order is needed for a fixed date, such as an exhibition or event, tell us before you order and leave time for the unexpected.
- For deliveries to a venue, hotel or site, give us the full address, a contact name and a mobile number that will be answered.
- If a delivery fails because the address is wrong or nobody is available, we will contact you. Extra delivery costs may apply.
8. Changes and cancellations
Everything we print is made to your own design and specification, so the 14-day right to cancel that applies to many online purchases does not apply once we have made your order to your instructions. You can ask to change or cancel before printing starts. If we have not started any work, we will refund you in full; if we have already checked artwork, made proofs or designed for you, we may keep a fair amount for that work. Once printing has started, the order cannot be cancelled.
9. If something is wrong
Please check your order when it arrives or when you collect it. If anything is damaged, missing or wrong, contact us as soon as you can – ideally within 7 days – with your order number and clear photos, and keep the items in case we need to see them. If we made a mistake, or the goods are faulty or not as described, we will reprint or refund the affected items. We are not responsible for problems caused by artwork you supplied or approved, by the normal variations described in section 6, or by misuse, poor storage or wear and tear.
10. Our liability
We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. If you are a consumer, we are responsible for foreseeable loss caused by us breaking these terms or not using reasonable care and skill, but not for business losses. If you are a business, our total liability for an order is limited to the price paid for that order, and we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or opportunity, including costs related to a missed event.
11. Your content
By sending us artwork you confirm you have the right to use everything in it, including logos, photos, fonts and text, and that it is not unlawful, offensive or misleading. We may refuse to print content we reasonably believe is unlawful, offensive or infringes someone else’s rights, and will refund you if we do. Your artwork stays yours – we use it only to produce your order and will not show your printed work in our marketing without your permission.
12. Ownership and risk
Printed items become yours once we have received full payment. Responsibility for them passes to you when they are delivered to the address you gave us or collected by you or someone on your behalf.
13. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as equipment breakdown, power cuts, supplier or courier problems or extreme weather. We will tell you as soon as we can and do what we can to limit the delay. If the delay is likely to be significant, you can cancel and receive a refund for anything not yet supplied.
14. Personal information
We use your details only to handle, deliver and support your order and to keep the records the law requires. Our Privacy Policy explains this in full.
15. General
- We may update these terms from time to time. The terms that apply to your order are those on our website when you placed it.
- If any part of these terms cannot be enforced, the rest still applies.
- These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Consumers living in Scotland or Northern Ireland can also bring proceedings in their local courts.
Questions about these terms? Email contact@ukwizmedia.co.uk or message us on WhatsApp on 07912681288.