Last updated: 30 October 2026
We want every order to be right. If something is not, tell us straight away and we will sort it out. This page explains how reprints, refunds and cancellations work. It does not affect your legal rights as a consumer.
Reporting a problem
- Check your order as soon as it arrives or you collect it.
- Contact us as soon as you can – ideally within 7 days – on WhatsApp (07912681288) or by email (contact@ukwizmedia.co.uk).
- Send your order number, a short description of the problem and clear photos.
- Keep the printed items, as we may need to see them or arrange collection.
If we made a mistake, or your items are faulty, damaged in transit or not as described, we will reprint them or refund the affected items – you choose. If the order is for an event, tell us immediately and we will do our best to reprint the same day.
What is not covered
- Mistakes in artwork you supplied or approved, such as spelling errors, wrong contact details or low-resolution images.
- Small, normal differences in colour between screens, materials and print runs, and cutting positions that vary by a few millimetres.
- Damage caused by misuse, poor storage or normal wear and tear.
Unsure whether your file is right? Use our free print tools or send it to us on WhatsApp before you order.
Cancelling an order
Everything we print is made to your own design, so the usual 14-day right to cancel online orders does not apply once your order has been printed. Before printing starts, you can still ask to change or cancel:
- If we have not started any work, you get a full refund.
- If we have already checked artwork, made proofs or designed for you, we may keep a fair amount for that work.
- Once printing has started, the order cannot be cancelled.
Late deliveries
If your order arrives after the date we confirmed, let us know. If you told us before ordering that the date was essential, we will discuss refunding the delivery or same-day charge, or a full refund if the order is no longer any use to you.
How refunds are paid
Refunds are paid by bank transfer to the account you paid from, within 14 days of us agreeing the refund. If we need different account details, we will ask you for them.
Our full Terms and Conditions explain the rest.